Sweep & inspection
Caps & crowns
Flue relining
Masonry repair
Gas fireplace serviceLevel 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
The Kindling Chimney Orlando Guarantee
When we finish a chimney sweep, inspection, or fireplace repair in Orlando, we don’t consider the job done until you’ve walked the space and seen exactly what we saw. Our guarantee is simple: the work is right, the house is clean, and the price you approved before we started is the price you pay. If anything falls short of that, we come back and make it right under the 365-Day Done Right Promise. That’s not a slogan we put on a flyer. It’s the standard Danny Cortes holds every technician to on every single visit, whether we’re working in College Park, Winter Park, Baldwin Park, or anywhere else across the Orlando area.
Here’s what that looks like in practice: a written price before any work starts, shoe covers and drop cloths down before we carry a single tool inside, and a photo of the clean-up taken before the crew pulls out of the driveway. If the work isn’t right, Kindling makes it right. No fine print. No runaround.
What’s Covered
- Workmanship on every sweep and inspection. If a chimney we cleaned or inspected doesn’t meet the standard we described, we return and address it at no charge within 365 days.
- Repair workmanship on fireplace and chimney repairs. The repair we quote is the repair we perform, using professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so a fix isn’t a patch job waiting to fail.
- Parts and materials we supply. We stand behind every component we install, from flue liners to dampers, and we’ll address defects in the materials we provided under the same 365-Day Done Right Promise.
- Clean-up before we leave, documented. The Cedarwell Care Promise means shoe covers and drop cloths go down on arrival, nothing is moved without asking, and you get a photo of the clean-up before the crew leaves, every time.
- Written pricing before work begins. The price you approve in writing is the price you pay. If we find something unexpected mid-job, we stop, show you what we found, and get your approval before moving forward.
- On-time arrival and honest scheduling. We book a specific window, we show up in that window, and a live person answers the phone around the clock if you need to reach us.
Styles & brands we work with
Our Satisfaction Promise
We know the hesitation most Orlando homeowners feel when they book a chimney service. It’s not the sweeping itself. It’s the fear of being told halfway through that you need a new liner, a rebuilt crown, or thousands of dollars of masonry work, with no way to verify any of it. That’s exactly why our satisfaction promise starts with evidence. Every camera inspection includes photos you can see for yourself. If we recommend a repair, we show you the image that backs up the recommendation. If we tell you something can wait, we’ll tell you that too, and we’ll explain what would change that answer.
If a homeowner isn’t satisfied with any part of the work, here’s the process: call (850) 940-3442, tell us what’s wrong, and we schedule a return visit. No arguing, no case numbers, no waiting on hold through a phone tree. A real person answers, and Danny Cortes personally follows up on every make-it-right situation. That’s what the 365-Day Done Right Promise exists for, and we use it when we need to, not just when it’s convenient.
Licensed & Insured Backing
A guarantee is only as good as the company standing behind it, and the real backing behind our paperwork is the fact that we’re licensed and insured to perform chimney work in the state of Florida. What that means for you is straightforward: if we’re on your roof in Orlando, we’re covered. Our technicians are background-checked and arrive in uniform, and our insurance protects your home and property while we’re working on it. Licensing means we’re accountable to state standards, not just our own word. Insurance means the worst-case scenario is covered, not passed along to you. Together, they’re the difference between a promise and a protected promise, and they’re part of every job we book in Orlando, from a standard sweep in Thornton Park to a full fireplace repair in Dr. Phillips.
See the difference
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After
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After
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AfterWhat the Guarantee Does Not Cover
Being straight about limits is part of an honest guarantee. Here’s what falls outside the 365-Day Done Right Promise:
- Damage from events we didn’t touch. If a storm, fallen tree, or unrelated home repair damages your chimney after we’ve finished, that’s not a workmanship issue on our end.
- Wear and tear after our work is complete. Chimneys in Orlando’s climate face heat, humidity, and heavy rain. We can’t guarantee that normal future wear won’t occur, but we can tell you what we saw and how long we expect it to last.
- Manufacturer defects outside our control. We use professional-grade brands because they’re reliable, but if a manufacturer issues a recall on a part we installed, that warranty claim goes through the manufacturer. We’ll help you navigate that process.
- Pre-existing structural issues we didn’t service. If your chimney has a crack in the foundation or a settling issue we weren’t hired to repair, that’s outside the scope of our work and our guarantee.
Why We Put This in Writing
Plenty of companies in Central Florida will tell you they stand behind their work. Few will write down what that means and hand it to you before you ever sign anything. Danny Cortes started Kindling Chimney Orlando with a question: what would a chimney company look like if it treated every home the way it would treat its own? The answer was a company that shows up on time, explains things in plain language, cleans up after itself, and backs the work with a promise that has teeth. Not a guarantee buried in fine print, but a one-year, make-it-right commitment you can actually use.
We’ve been part of the Cedarwell family of companies since its founding in 2003, and that heritage comes with a standard: every location is independently owned and operated, and every location follows the Cedarwell Care Promise. For you, that means the same level of care whether we’re sweeping a fireplace in a 1920s bungalow near Lake Eola or inspecting a newer build out in Lake Nona. Shoe covers, drop cloths, a written price, a photo of the clean-up, and a crew that treats your home like it matters. Because it does.
Frequently Asked Questions
The 365-Day Done Right Promise covers the workmanship of every chimney sweep, inspection, and fireplace repair we perform in Orlando. If the work isn’t right, Kindling Chimney Orlando makes it right within a full year of the original service date, at no additional cost to you. The promise applies to the quality of our cleaning, the accuracy of our inspection findings, and the integrity of the repairs we complete. If something we did falls short, call (850) 940-3442 and a live person will schedule the follow-up visit.
Yes. Every repair we perform is backed by the 365-Day Done Right Promise, which is our workmanship warranty in writing. We also use professional-grade brands like DuraFlex, HeatShield, and Olympia Chimney because they’re built to last in Florida’s heat and humidity. If a manufacturer offers a separate warranty on a component we install, we’ll provide those details before the work begins so you know exactly what’s covered and for how long.
Call us. The Cedarwell Care Promise requires a photo of the clean-up before our crew leaves, and if you look at that photo and something isn’t right, or you find dust we missed after we’ve gone, we’ll send someone back. That’s part of the 365-Day Done Right Promise, and we don’t argue about it. Call (850) 940-3442 and we’ll make it right.
We’re happy to provide proof of insurance and licensing before any job begins in your Orlando home. We understand you’re letting strangers onto your roof and into your living room. You should know we’re covered before we climb a ladder. Ask when you book, and we’ll have the documentation ready for you.
Yes. If our inspection misses something that should have been found during a standard Level 1 or Level 2 chimney inspection, and that miss leads to a problem within 365 days, we’ll address it under the Done Right Promise. Every inspection includes photographic evidence of what we found, so you can see the condition of your chimney for yourself rather than taking our word for it. Call (850) 940-3442 to schedule an inspection with a crew that documents everything.
You call (850) 940-3442 and talk to a live person. There’s no claim form, no ticket number, no waiting days for a callback. Tell us what’s wrong, we’ll pull up your job details, and we’ll schedule a return visit. Danny Cortes, owner of Kindling Chimney Orlando, personally reviews every make-it-right situation. That’s how it’s been since day one, and that’s how it stays.
Written by Danny Cortes, Owner at Kindling Chimney Orlando, serving Orlando and surrounding Central Florida communities with the Cedarwell Care Promise since the company’s founding in 2003.